There’s more.
A few days ago I got a call on my mobile. I knew the number was AT&T’s, but I was in the middle of something so I let it go to voice mail. I was in no rush to listen to their message because honestly, I am tired of the whole fiasco and wish to move on. I have other things in life that need to suck up my energy.
Finally listened to it last night.
It was “a message from the office of the President (of AT&T)”. They’re going to issue a $35 adjustment on my account.
Plus this morning I see on Twitter that @ATTCustomerCare tweeted me again to check in on things.
So I’ll say this.
There’s obviously some problems in AT&T’s handling of things. Things are not smooth, there’s communication failure, there’s problems in how their repair system works that, if you think it through, shouldn’t be there and could be handled much better in terms of serving the customer. I shouldn’t have had the poor experience and time-wasting that I went through. I shouldn’t have gotten the constant deluge of mixed and conflicting messages from AT&T representatives. But I did.
That said, most every person I’ve dealt with has come across as sincere and willing to help, understanding of my frustration. When I’ve dealt with a person, they’ve wanted to work to solve the problem that they could within their power and authority to do. So there are organizational matters that AT&T will hopefully address, but personnel issues seem to be alright.
Am I going to switch away from AT&T? I’ve had other fish to fry the past few weeks. I’m still not sure about switching because options like VoIP really aren’t any better. However, I’m going to do the math on everything and see what works out. It’ll just have to wait to bubble back up my priority ladder. It’s really a matter of money at this point.
Stuff From Hsoi 