Unclear on the concept

My sons like to wear Skechers shoes. To update on the shoe shopping situation, it wound up that the shoes we ended up with ultimately weren’t going to work out… so off we went looking for other shoes. But at least we knew Oldest’s shoe size so why not order online, right? Mom & Oldest went looking online and found just the shoes he wanted. So on the 16th I ordered from skechers.com.

Days went by. I received no status update on the shipping of the shoes. That’s odd. Any eCommerce these days lets you know at most within 48 hours about status. Their website said it was in stock, that all is good… but yet by Friday I still had no idea if they were shipping or not (order status still said “processing”). So on Friday I phoned their customer service to ask. I was told that the shoe was out of stock (huh? what happened to that policy of 48 pairs of every shoe in stock?) and my order would automatically be cancelled soon. O…K…. I broke the news to Oldest and said we’d find the shoes somewhere else. 

Then the FedEx man arrived on Saturday with Oldest’s shoes. Hrm.

Then what did I get in my email inbox this morning? A message saying my order had been processed and here’s the FedEx tracking number. I checked the tracking number and apparently the order shipped out of their facility on the 18th.

Wow. 

They may have great shoes, but methinks there’s a lot of disconnect in their order processing system. Bug, not feature.

2 thoughts on “Unclear on the concept

  1. If I have to go through all that to get shoes for my kids, they’ll be wearing some WalMart flip-flops.

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