I’m a fan of EliteFTS because they make good products and provide a good service. In fact, I think it’s the “service” side that I appreciate the most. And in that, it’s not even the service you might think of, but rather how founder Dave Tate’s philosophy of “Live, Learn, Pass On” drives the company. The countless hours and amounts of free material, advice, and knowledge that is passed on for free via their website, YouTube channels, and so on. Man, if I could have had EliteFTS around when I first tried lifting weights as a teenager, I don’t think I ever would have stopped because finally there was some solid knowledge instead of whatever Joe Weider was pimping this month. I really appreciate what they do, and am thankful they are around. Thus, I try to support them as I can, through purchases.

I know some friends that have had less than stellar experiences with EliteFTS, but so far I have not. I’ve been satisfied with their products, and I’ve bought a decent amount of stuff from them, including this set of wrist wraps.

I’ve never used wrist wraps before, but I wanted to try them out of 1. curiosity, 2. to see if it could help me in getting my wrists straight. I’m sure it would help in the straight department, giving me the kinesthetic cues for “straight wrist”, what it feels like, what it should be like, so when I take the wraps off, I can be better about straight wrists. Plus if it could help ease pressure on the wrist joints, all the better for me given my past injuries.

But to my dismay, a couple weeks and only a couple uses of the wraps, and I noticed the velcro was coming off the strap! I took a picture and emailed it to EliteFTS’s customer service. I asked if that’s normal —  honestly I don’t know! I’ve never used wraps before so I have zero idea how long they are supposed to last. Granted I expected them to last longer, but maybe they are short-term deals. I didn’t hear back, but after a day or two I did get an email from UPS saying a shipment from EliteFTS was coming. I hadn’t ordered anything, so I assumed it must be replacement wraps. The package arrived yesterday and sure enough, that’s what it was. It was odd that I never received a “personal” reply explaining things or acknowledging my email, but spam has been really bad lately and any reply may have gotten eaten in my spam-filters, so I’m not going to worry too much about it because the end result was still as it should be.

I haven’t used the new wraps yet (stupid flu), but I did want to wrist about my positive customer service experience with EliteFTS. They acknowledged the problem and immediately worked to remedy it. As far as I know, there were no excuses, no pushing the blame on me, no nothing. Just acknowledgement, replacement, and support of the customer. Standing behind their products. Good for them.

So thank you to Dave Tate, and your team at EliteFTS. I continue to be a satisfied customer.