So AT&T has been wasting my time.

Why stop now?

When I called and rescheduled, I had to reschedule it for today (Thursday) because of a hunting trip instead of “the next day” or “as soon as possible”. No way around that since, if in fact someone had to come into the house well… Wife doesn’t care to be alone in the house with a strange man, I don’t care if he is a certified repairman.

I had them schedule it “from 2 PM to 6 PM” because there was a chance the trip could have lasted into Thursday morning, I’d be home by lunch, thus this was the earliest time I could schedule it.

And so… I’ve been waiting. Wife and I again had to rearrange our day to accommodate the repairman that would never arrive. As the hours ticked by, no phone call, and honestly I wasn’t expecting to be on the phone with AT&T until I had to call them again after 6 PM.

To my surprise, my mobile rang. Strange number on the caller ID and usually I ignore those but I figure it could be something with the repair and picked it up. Sure enough, it was AT&T calling to tell me the repairman wouldn’t be coming by today.

Of course.

Supposedly he was working on an outside line problem but would still need to come into the house to finish the work. Wouldn’t finish today, would have to come back tomorrow. Um. OK. What else can I do?

I explained my exasperation to the woman on the phone. I did tell her I’m not mad at her, it’s not her fault, but it seems to be a general problem with AT&T and their communication of what’s needed. She apologized and said that no, I didn’t need to be there and that because there was an outside problem it wasn’t necessary for us to be around — that should have been communicated to me. But uh, the whole thing they’ve said the whole time is that they needed to get inside and couldn’t due to the dog? So really, I don’t know what the story is, if they’re bullshitting me or just clueless. I’m getting mixed stories and a lot of runaround.

And I’m told that we have “priority” scheduling for in the morning. They keep using that word….

But since I have no idea what’s going to happen, I just cancelled my blood donation appointment for in the morning. More rescheduling and rearranging our lives due to AT&T’s incompetence in relaying information. Boy, for a communications company, they’re sure failing at it.