Last night during dry fire practice the front sight fiber optic insert popped out again.

*sigh*

As noted previously, I didn’t quite get the insert installed flush so I’m not really surprised. I’m not 100% sure what happened but my guess is the little mushroom/knob snagged on something while I was doing a draw, popped off, and there went the fiber. I do have one last rod of red fiber insert, but I have been tempted to run without any insert to see what it’s like.

But the good customer service?

I phoned Dawson Precision because I wasn’t sure how thick the rod should be; they sell 0.40″ and 0.60″ inserts. I asked the lady on the phone about shipping them. These are just tiny little fiber inserts. Why should a $9.25 UPS shipping charge be incurred for such a thing? Besides, I’m in Austin, not too far from their offices (tho too far to drive right now). Could they just put the inserts into an envelope and ship them for the cost of a first class postage stamp? I’ll get them faster and cheaper that way. The lady on the phone took my name and told me to put my order through on the website. She’d look for the order and do just that for me.

Now THAT is some cool customer service! 🙂