About a month ago we said goodbye to Sprouts and hello to Amazon. I’ve been an Amazon customer for many years, but the change was starting to use Prime.
So, how’s it going?
Quite well, actually.
There’s no question, we buy more from Amazon than before. I mean, shipping cost (both money and time) is no longer an issue. I feel no reserves when it comes to ordering something — just click click click and done. Of course, this is precisely what Amazon wants. So, mission accomplished.
However, it’s not without a few gripes.
A key selling point of Prime is 2-day shipping. We don’t always get that. Now, I’m going to cut some slack here because I’m not sure where fault lies. There’s been all sorts of bad weather across the US this past month, and that’s certainly thrown off the shippers. So I’m willing to bet it’s mostly due to weather and things outside Amazon’s control. But a few things haven’t shipped in a manner such that would lead to two-day shipping. That is within their control. But it goes both ways, because I have gotten some things that shipped a day late, but then shipped in one day, so in the end it worked out to two days. Overall, this is fine, but the key thing is when you start getting enough things that don’t meet the promise, you start to get skeptical (make a promise? keep the promise, y’know?). However, I’ll reserve getting fully irritated because I’m guessing a majority is weather-related. So we’ll see how things fare come summer.
It’s true that Amazon cannot control how poorly UPS handles your boxes. But they should be able to control how well they pack the items in the boxes.
We’ve had more than enough times of receiving damaged goods. One situation had a larger box filled with light bulky items, like cereal boxes, but then also a box of canned goods. And things weren’t tightly packed in the box such that things would avoid shifting. Why would you do that? So all the cereal boxes had burst open, and numerous cans were dented (yes, some along the seals). I’d reckon things would be OK to eat, but how can I be sure? How can I know where the damage occurred? And regardless, I’m not paying for used/damaged goods, I’m paying for new ones. We’ve called, complained, they have taken the complaint. I’m not expecting much to change.
I’ll say this tho. If the merchandise is damaged in the warehouse, it should never ship.
Then, pack things to minimize shipping damage. We expect the shipping box to get banged up, but the box and packing materials are there to be destroyed so that our purchased goods won’t be.
Normally I don’t have this problem with Amazon. It’s groceries that have been the issue.
All in all tho, Wife and I are happy. It’s going to take time before I can assess the financial impact. Right now, it’s costing more, but it’s because we’re buying just about everything in bulk. I would assume, over time, it will save us money because 1. bulk is usually cheaper, 2. there’s less impulse buying.
But we’ll see. Need more time. So far, mostly good.